OnStone

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Reviews of OnStone

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  Pete Lomas Added May 10, 2018

  ★ ☆ ☆ ☆ ☆
  I transferred Emma and Nick from On Stone store $330 2 years ago in anticipation of having some photo's printed. Due to a change in personal circumstances, I never completed the purchase and have never received anything from them.
  
  Due to these personal circumstances it took me 6 months to reach out and ask for a refund. Emma said at the time that they were having financial issues and could I wait and she would get back to me. She never did. Another 6 months passed and I contacted again and kept being reassured of having the issue addressed. It is still not addressed.
  
  I have now called at least 10 times in the last 3 months and am continually reassured of some resolution....with no follow up...until finally....
  
  I received an email from Nick last week saying that they had changed their minds and didn't want to give me the refund and would offer me store credit. I don't want a permanent visible reminder of this terrible service. I would just like a refund. This experience in no way makes want to have any of your products to remind me of this.
  
  I offered for a 15% reduction in the amount owed for any troubles on Emma and Nicks side, which I thought was fair.
  
  I rarely leave reviews for these types of things but I am so annoyed that have been left hanging for 18 months and consistently lied to by the owners of this business.
  
  Nick said the he had looked at the law and that they didn't have to refund for a 'change of mind'..... this isn't a 'change of mind'. I never received anything for the money I gave you. You have my cash. I have received nothing in return for that.
  
  Emma and Nick, this is atrocious customer service (it feels like theft). I can't see how you can justify keeping the $330. This treatment is greediness on your behalves Nick and Emma.
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  Tracy :) Added April 05, 2018

  ★ ★ ★ ★ ★
  Experience started out negatively with first email rejecting customer request and nil follow-up for a couple of days despite assurance and email to management.was really disappointed...then things turned a corner.heard back w apology.rushed the job and even managed to rush delivery to me before Christmas!was VERY impressed by how much effort+pride craftsman had taken even including a note that wood came from old mornington post office which was fantastic! Gorgeous professional packaging!big thank u to the team for pullin through in a busy period to deliver one of your many excellent products.

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